Replacing legacy telephony usually sounds slow and disruptive. This customer story shows how NSW Rugby League migrated to Tendfor, AnywhereNow’s Microsoft Teams-native contact center, and went live within hours. Within 48 hours, the organization reached a 17-second average wait time, simpler operations, and strong early adoption across its team. Read the story to see how a Teams-native contact center can speed up service and ease your move away from legacy systems.
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